Legal

Privacy Policy & Terms & Conditions

Charlotte Tuftin ENK  ·  thesoftlife.com

By using this website and joining our email list, you consent to the processing described below.

Part 1 — Privacy Policy

Charlotte Tuftin ENK is committed to protecting your personal data. This Privacy Policy explains what we collect, why, and what rights you have.

1. Data controller

Charlotte Tuftin ENK, org. no. 935 220 351
c/o Charlotte Wien Tuftin
Radarveien 49, 1152 Oslo, Norway
Email: [email protected]
Website: www.thesoftlife.com

2. What personal data we collect

  • Name
  • Email address
  • Instagram handle (if you provide it)
  • Payment and purchase information when you buy (handled by our payment provider, not stored by us)
  • Technical data such as IP address, browser type and usage patterns, collected via cookies

3. Why we collect it (purposes)

  • To send you the free video you signed up for
  • To send you newsletters and marketing you have consented to
  • To deliver and give access to products or services you purchase
  • For billing and accounting
  • To improve our website, content and marketing
  • To meet legal obligations

4. Legal basis

We process your personal data on the following bases:

  • Consent for marketing and newsletters. You can withdraw consent at any time.
  • Performance of a contract when you purchase a product or service.
  • Legal obligation for accounting and bookkeeping.
  • Legitimate interest to improve and secure our services.

5. Processors and sharing

We never sell, rent or share your personal data with third parties beyond what is necessary to deliver the service. Trusted providers processing data include:

  • GoHighLevel for email, lists and web pages
  • Stripe and PayPal for payment

Some providers may process data outside the EU/EEA. Transfers are safeguarded through lawful mechanisms such as EU Standard Contractual Clauses.

6. Retention

Marketing data is kept until you unsubscribe. Accounting data is kept as long as Norwegian bookkeeping law requires, normally five years.

7. Your rights

Under the GDPR, you have the right to:

  • access the data we hold about you
  • have inaccurate data corrected
  • have your data erased (the "right to be forgotten")
  • request restriction of processing
  • receive your data (data portability)
  • object to processing
  • withdraw consent at any time
  • lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet) if you believe we process your data unlawfully

To exercise your rights, contact [email protected].

8. Cookies

This website uses cookies to function and to understand how it is used. Third parties may use cookies for anonymous statistics and marketing measurement. You can control cookies in your browser settings.

9. Unsubscribing

You can unsubscribe from marketing at any time using the "unsubscribe" link at the bottom of any email or by contacting us directly.

10. Changes

We may update this Privacy Policy. The current version is always available on the website.

Part 2 — Terms & Conditions

These terms apply to the sale of products and services from Charlotte Tuftin ENK and to the use of this website.

1. Contact information

Charlotte Tuftin ENK, org. no. 935 220 351
Name: Charlotte Tuftin
Address: Radarveien 49, 1152 Oslo, Norway
Email: [email protected]

2. Formation of the agreement

The agreement takes effect upon completed order, payment, registration and/or a written accepted offer. You receive an order confirmation by email immediately after purchase. It is your responsibility to provide a correct email address.

3. Products and services

The seller offers digital courses and package services. Detailed information about each product is described on its product page, including price, content and specifications. Selected products and digital courses are sold in EUR or USD. All prices include VAT where applicable.

4. Payment terms

Payment is made immediately via PayPal or Stripe, which also secures your place and access. Instalment payment is offered in some cases. All transactions are secured per the Privacy Policy.

5. Delivery

Access to the course, product or service is granted after registered payment.

6. Right of withdrawal and returns

For digital products, the right of withdrawal does not apply if delivery has started with your express consent and you have declared understanding that the right is thereby lost.

Before you get access to the digital product, you must therefore actively consent that delivery starts immediately, that you waive the right of withdrawal, and that the purchase is therefore binding and non-refundable.

No right of cancellation or refund applies to services and tailored services after written acceptance or payment completion. Live group sessions have binding registration with no refund right.

7. Complaints

Digital courses are delivered immediately after purchase, and no right of complaint applies once access has been granted. If a technical fault prevents use, contact us within 7 days. The purchase does not give refund rights unless there is an uncorrectable fault.

To make a complaint, contact [email protected] with a problem description and proof of purchase.

8. Limitation of liability

The seller is not liable for indirect loss or damage arising from the use of, or inability to use, products or services. The seller's maximum liability is limited to the amount you paid for the product or service in question.

9. Earnings and results

Charlotte Tuftin ENK makes no guarantees regarding income or results. Nothing in the content should be understood as financial or legal advice.

10. Use of the website

When using the website, you must do so in accordance with applicable law. Publishing or distributing content that is unlawful, harassing, threatening or otherwise offensive is prohibited.

11. Intellectual property

All content on the website belongs to Charlotte Wien Tuftin unless otherwise stated. Copying, distributing or using the content without written permission is prohibited. Access to courses grants a non-exclusive, non-transferable licence for personal use only.

12. Dispute resolution

If unhappy with a product or service, contact us first to find a solution. This agreement is governed by Norwegian law, and disputes are decided by Norwegian courts.

13. Force majeure

The seller is not liable for delays or failure to perform caused by events beyond the seller's reasonable control, such as natural disasters, war, pandemics or public health measures, technical failure at third-party providers, or labour disputes.

If cancelled due to force majeure, you are entitled to a refund for unused services.

14. Reservations

We reserve the right to make changes to prices, content, products and services.

Note: the section headings above are there to make this easier to navigate, they aren't a separate legally binding summary, the full clause text in each section is what applies.
Charlotte
soft  ·  free  ·  ambitious